Help & FAQ

Yes. Creating a buyer or trader account is completely free. You only ever deal directly with the other party for the price of the item and any delivery you agree.

Buyers can bid, buy, watch items and leave reviews. Traders can do all of that plus create listings and run a shop. You can upgrade from buyer to trader anytime in your settings — every new shop is reviewed and verified by our team before you can sell.

No. Because buyers and sellers arrange payment directly, you can use mobile money, bank transfer, card, or simply pay on delivery — whatever you both agree.

Each auction has a starting price and a minimum bid increment. Your bid must be at least the current highest bid plus that increment. If someone outbids you, you are notified instantly so you can bid again.

Yes. Placing a bid is a genuine commitment to buy the item at that price if you win. Please only bid on items you intend to purchase.

Some auctions have a hidden reserve — the minimum the seller will accept. If bidding ends below the reserve, the item does not sell. You will see a note when a reserve applies.

Buy-now lets you purchase an item immediately at a fixed price without waiting for an auction to end. Some listings offer both bidding and buy-now.

An order is created automatically and both you and the seller are notified. You then agree payment and delivery and track the order to completion.

TheAuction.ng connects you with the seller; you arrange payment directly using the method you both prefer — bank transfer, mobile money (M-Pesa, MTN MoMo, Airtel Money), card, or pay on delivery. Online card checkout via Flutterwave/Paystack is coming soon.

Not currently. Payments happen directly between buyer and seller. Always confirm the seller's rating, keep records, and prefer pay-on-delivery or meeting in a safe public place for local deals.

Delivery is arranged between the buyer and seller. Many traders offer nationwide courier delivery or local pickup — ask on the listing or via WhatsApp before you commit.

Check their star rating, read buyer reviews on their shop page, and look for the ✔ verified badge. You can also message them on WhatsApp with questions before buying.

Open a dispute from the order page. Our team reviews disputed orders, contacts both parties, and resolves them fairly — either completing the sale or cancelling and relisting the item.

After an order is delivered, buyers review sellers and sellers rate buyers. Reviews are tied to real orders, so they cannot be faked.

Yes — accounts that break our Terms, list prohibited items, or defraud others may be suspended. See our Terms & Conditions and Prohibited Items pages.